Electric NoseFrida
Improve customer satisfaction by identifying and eliminating the root causes of quality complaints and product returns.
Role
Technical Lead
Skills
Root Cause Analysis
Electronics
Manufacturing
Asia
Key Complaints at Volume
Snot coming out of back of device
Device stops working after short time
Gurgling noise coming out of device
Investigation
Competitive benchmarking
Review deep dive and analysis
Comparison to high ratings of analog NoseFrida (understanding lung power vs. pump power)
development of snot with formulation for testing
Root Causes
Snot entering pump
Snot rusting pump
Pressure vs. airflow of lungs vs. pump vs. competitors
Path forward
CAPA turned full charter redesign
Engineering discovery informed executive scope selection
Fully engineering validated solution entering EB1 and tooling kickoff/changes for lowest lift/highest impact resolution
3% claim rate to 0.06% claim rate post implementation
Outcome
Market Reception
★ 4.4 / 5 Average Rating
2,300+Reviews on Amazon
10K+ Purchased on Amazon in Last Month
Engineering Impact
Successfully launched into high-volume production by translating user insights into engineering requirements, optimizing for manufacturability, and reducing development risk through iterative prototyping and validation.
My Contributions
End-to-end mechanical engineering ownership
Cross-functional technical leadership
Co-development with vendor electrical engineering
Injection molded plastic design
Design for Manufacturing (DFM)
Engineering validation & prototype testing
High-volume production launch